Frequently Asked Questions

- IS THIS GERMAN-MADE PRODUCT?

This is, of course, a product manufactured here in Germany. We can therefore assure you that the product is of the highest quality! In case of defects or other issues (which are rare, if they occur at all), please contact our customer support. You can find them in the main menu as well as in the footer under "Contact".
... - HOW CAN I TRACK MY ORDER?

You have already received, or will receive shortly, an email with your tracking number after your order confirmation. You can enter this number in the main menu under "Track Order" to track your order. We therefore recommend that you regularly check your inbox and spam folder. If you haven't received the email, please contact our customer support. You can find this in both the main menu and the footer menu "Contact".                    & nbsp;                     

 

- HOW CAN I RETURN MY ORDER?

For returns, please contact our customer support, who will then send you a return label. You can find their contact information either in the footer menu or in the main menu. p;                         

- IS THERE A WARRANTY ON ALL PRODUCTS?

Every product we offer is inspected and checked for quality and defects. There is therefore no doubt that our products are of the highest possible quality before they are shipped.

Nevertheless, we would like to give you the opportunity to see for yourself. That's why we offer a 100% money-back guarantee if you are not satisfied or if the product is defective.